Card Issuance Policy

This policy defines eligibility criteria, approval authority and activation requirements for issuing new consumer debit and credit cards across all RPC channels.

Applicants must have completed standard Know Your Customer (KYC) identity verification and must not appear on an active sanctions or adverse-media watchlist. Applicants under 18 years of age are not eligible for a primary card account.

Applicants flagged as a Politically Exposed Person (PEP) during KYC screening require Enhanced Due Diligence (EDD) sign-off from Compliance before any card can be produced, regardless of the requested credit limit.

Standard consumer card issuance is automatically approved for credit limits up to €7,500, based on the applicant's bureau score and existing relationship data. Requests above €7,500 must be escalated to a Risk Officer and require a second independent reviewer (four-eyes review) before the card is produced.

Cards may be issued through branch applications, online banking, or the mobile banking app. All digital channels feed the same underwriting engine and approval-limit rules defined in this policy, with results returned in real time.

Pre-approved customers with an existing current account in good standing may receive an instant virtual card in the mobile app immediately on approval, provisioned to the device wallet ahead of the physical card arriving by post.

New physical cards are shipped inactive with a separate PIN mailer. The customer must activate the card via IVR, mobile app or online banking within 60 days of dispatch, after which the card is automatically deactivated and must be reissued.